How do I open an account with you?
To open an account, please fill out the form you find under the login box on the home page
How do I see the prices?
Our prices are displayed after you have been approved for an account and logged in successfully.
Who do you supply to?
We supply to Trade customers, Wholesalers, Retailers and Mail Order & Internet shops in most countries.
Will I be able to place an order as soon as I have registered?
After you have filled out the registration form, we will manually check it and approve your account. If we have further questions we will contact you, otherwise you will receive an email with a link to set a password. Once the password is set you can start shopping immediatey.
How long will it take to get my password?
We will try to verify your account as soon as possible, however we cannot guarantee a time. It should never take more than 24 hours, and could be as little as 10 minutes.
Will you send me a paper catalogue?
No, we do not currently offer a paper catalogue.
Can you send me samples?
We have kept our minimum order to a low £50, so you can make a small order if you wish to test our stock.
Is there a minimum order quantity or value?
Our minimum order is only £50. You can order individual prints and other items, however cards come in packs of 6 and 8.
Can I place orders over the phone?
We only accept orders via this website, however if you have a particular problem, please let us know via the contact form.
What happens if I order an item which isn't in stock?
Any items not in stock will be flagged up for you before you submit the order. If we have made a mistake and cannot fulfill your order we will contact you make amends in a way that should make you happy.
Do you offer credit?
We do not offer credit. All orders must be prepaid before we ship.
How can I pay?
You can pay by credit/debit card or paypal. Most cards are accepted.
What are your shipping costs?
We charge a flat rate of £4.50 for shipping of all orders to the UK and £7.50 for European shipping.
I do not like an item I have purchased, can I return it?
If you are willing to pay the return postage, then we will be happy to accept the return. Please email us first, though.
I have received my order but something is missing or damaged, what should I do?
First please take photos of the damage. The more information we have the more we can do to make sure it never happens again. Then email us and let us know, so we can fix it for you.
Can I add an item or change my order after I have placed it?
If we haven't yet dispatched your order, then this should be fine, however you will need to email us to do it. We do not have a system on the website to do that.
How can I contact you?
By email: shop@diedododa.com or use the contact form on this site. We should respond quickly, depending on the time of day or night.
Where are the products made?
All of our prints and canvases are made by us in Edinburgh. Our cards, mugs, tote bags, trays and mirrors are outsourced but still made in the United Kingdom. The pins are outsourced and made in China.
Who are the artists?
Believe it or not, there is just one artist behind everything here. Her name is Dodo and she is amazing..and she never stops creating.
Can you make a certain product for my store?
Maybe. Its not something we usually do, but it doesn't hurt to ask. Send us details of what you are hoping to achieve and we will let you know if it is something we might be willing and able to do.
What are the prints exactly?
The prints are made using various papers, with pigment ink for long lasting prints. The main range is made on Enhanced Matte 192gsm paper, and the Giclée range on Hahnemuhler Photo Rag Smooth Matte 308gsm. The prints are packaged with a backing board into a sealed cellophane wrapper and look fantastic.
What are the cards exactly?
The main card range is printed on Trucard, which folds to A6 size. All of our greeting cards are blank on the inside. They are presented sealed in a cellophane bag with a colourful envelope. The square cards are presented with a white envelope and measure 148cm square.
Do you barcode the products?
We do not have bar codes on our products currently. Please let us know if this is important for you.
May I use the images shown on your website?
You may use the images from our website for the purpose of selling the products we supply, although having unique images you have created yourself improves your search engine rankings. (You cannot use the images for any other reason than than directly promoting the products we supply without getting permission from us.)
May I use your product descriptions for my own website?
Please do not use the text from our descriptions. Search engines will penalise both you and us for the repetition.
What is your VAT number?
Our VAT number is GB237294393
Can you reverse charge my VAT?
Yes, if you are located in Europe (except UK) and supply us with a valid VAT number for your company, which we can verify, then we will reverse charge your invoices. (This will be changinging in 2021, where we expect to be VAT registered within Europe so will always charge VAT)
Can I get a receipt for my order?
We send out the receipts when the order is fullfilled. They are full VAT receipts for European customers. If you need a receipt resent, please contact us with the order number, we do not have the ability to do it automatically from the website yet.